Care & Warranty
Each piece from Tukai is consciously handmade with care, and is designed to age beautifully over time. To preserve its quality and craftsmanship, we recommend handling and storing your bag with the same thoughtfulness with which it was created.
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How To Store your product product
Each bag/small leather accessory you buy comes with a cotton dustbag - when not in use, store your purchased item in these breathable bags. Store in a cool and dry place out of direct sunlight.
How to protect your product from moisture or mouldiness
Leather is prone to mo absorbing isture from the air. Regular usage will not allow any mouldiness on the products. In the event the product catches mould, take it out of the cotton dust bag, wipe it with a very soft and clean dry white cloth and let it air out in room temperature for a few hours.
In the event you spill something on your product
In case there is any stain due to spilling of any water based solution, only pat dry with a clean white cloth to let the water dry out as soon as it spills. As the leather dries up, the water stain will be gone or less visible depending on the type of leather. Please keep in mind handloom textiles are not 100% colour fast. In case you wet it, simply let it dry out.
Care Tips
- Only wipe dust with a cotton cloth
- Be careful of pen marks & oil based solutions.
- Your bag/wallet must be kept away from sharp objects.
- Since we use very natural leathers in making our products there may be a tendency of scratches, but this will only add to the character of the bag and may wear out over time. However, handloom textiles are very delicate and cannot be repaired in case of tears.
- Over time, genuine leather naturally develops a richer tone and soft lustre through exposure to sunlight and everyday use. This ageing process, known as patina, enhances the character of the leather and is a hallmark of its authenticity and quality.
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Is there a warranty?
All Tukai leather & textile products have a 1 year warranty. Every request is assessed on a case-by case basis. Proof of purchase is required for a warranty validations service.
What can you claim in the warranty?
- wear and tear of the leather
- broken hardware (such as pullers, zippers and hooks)
What does not qualify as a manufacturing defect?
- Natural fading, darkening or softening of materials
- Stains, spots or spillage
- Rips or scratches due to misuse or neglect
- Damage due to chemical treatments
- Minor inconsistencies of Banarasi Brocade are not considered a defect due to the fact that its made on a handloom. This includes small knots or bumps in threads, minute gaps around motifs, imperfect wefts and variation in colour shade.